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Mobile access with SmartHub.
SmartHub® lets you manage your utility account online or with your mobile device. Creating an account takes less than three minutes. Enter your profile information and you’re ready to begin.
**If you already access your account online you do not need to sign up for SmartHub. Use your existing login information to access SmartHub**
Safe & Secure
SmartHub provides a safe and secure process for bill payments and transactions between Salem Electric and your financial institution.
What is SmartHub?
SmartHub is an online website and mobile device application that allows you to pay your bill electronically, monitor and manage your own personal electricity usage, and even receive e-mail or text alerts when a payment is due.
How do I sign up for SmartHub?
If you are currently on our E-bill program, you don’t have to sign up again. Go to SalemElectric.com and click Account Login under SmartHub on our home page. Sign in like you have in the past using your existing user name and password. If you are not enrolled in the E-bill program but want to sign up for SmartHub, click Account Login under SmartHub on our home page and look for New User near the bottom of the page. Click Sign up to access our Self Service site and you will be directed to the Self Service site where you can enter your information to begin using SmartHub.
How do I access SmartHub?
From a web browser go to https://salemelectric.smarthub.coop or from your tablet or smartphone search for SmartHub in the Apple App store or Google Play, depending on your device. If you have a smart device with a barcode scanning app you can use one of the following QR codes.
What is the difference between the mobile app and the web version of SmartHub?
Both the app and the web version give you secure access to maintain your account information, view your bills, see payment history, make payments on one or more accounts and set up recurring payments. The app allows you to find and get directions to the office using the map feature on your device and the web version allows you to register your accounts to receive notifications. The web version also has a profile page to maintain your personal information, password, security pass phrase and stored payment methods.
Is my phone or tablet supported?
The SmartHub app is supported on the following platforms:
IOS 3.1 and above (iPhone and iPad)
Android 2.1 and above (smartphones or tablets)
Is the app secure?
Yes! All critical information is encrypted in every transaction processed and no personal information is stored on your mobile device. Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
What are the costs for using SmartHub?
There are no signup costs or subscription fees for using SmartHub.
I have five accounts. Can I see them all in the app and on the web?
On the web: The SmartHub home page shows all of your accounts with the amounts due and hyperlinks to other detailed information.
On the app: Tap the Bill & Pay icon. The total due on all accounts shows and below it you can select different information by account, such as partial payment option, billing history and payment history.
Can I make a payment on multiple accounts?
On the web: To pay the total amount owed on all accounts, click the Pay Now button in the upper right corner of the screen or the Make Payment button on the home page. You can also make a payment to a single account or partial payment to all accounts by clicking on the Billing & Payments button. It will allow you to check the accounts to be paid and change the amount for each account by clicking on Other Amount. After entering the amounts to be paid, click the Pay Now button.
On the app: Tap the Bill & Pay button. If paying the total amount due tap the Pay button. If paying a partial payment, tap Pay Partial Amount, tap on the account and adjust the amount.
How current is the account information I see in the app or on the web?
The information you see in the app and on the web is shown in real time, so it’s always accurate; however, if you keep your app or the web version open for an extended period of time, you should refresh the page by selecting a new option in order to ensure the information is still current.
How do I sign up for notifications? What if I want to receive notifications for multiple accounts?
Log in to the web version and click on Notifications. Select preferred notification method (text or email) and fill out the appropriate notification information based on your selections. Click Next to continue, verify the notification parameters and confirm. If you have multiple accounts, while you are setting the notification it will prompt you to indicate which account the notification is for.
When is the payment I make charged to my credit card or checking account?
It will take anywhere from a couple of hours to a full business day for your payment to be charged against your bank account or credit card, depending on the credit card company or bank.
I can’t login. It’s telling me I have an invalid password.
Your password is case sensitive. You need to use the same password as when the account was setup. If you cannot remember your password it can be recovered by entering your account number, last name, and email associated with your account. Using the web version select Can't access your account? from the SmartHub login screen. From the app tap Forgot your password?
When I make a payment online will I get a confirmation number? How do I know if it went through?
Yes, you will receive a confirmation number after your transaction is recorded. Please keep this number as confirmation of your payment. Please note: it is your responsibility to ensure all payment information is entered correctly.
I have been trying to pay my bill by using your online service. The computer tells me that my address doesn’t match the address on my credit card.
The address you provide must match the name and address to which the credit/debit card was issued (billing address). This is not always your listed service address. When you are on the credit/debit card payment screen change the address listed to the billing address on your credit card. Click Submit when all the information has been entered to process the request. Nothing will be processed until the submit button is clicked.
How do I change my personal information and payment method?
On the web: Log in to SmartHub. Click on My Profile in the menu bar. Next to My Information you will see a list of options that allow you to change your personal and payment data.
NOTE: You can only change your email address using a web browser. The mobile apps do not currently support changing your email address.
On the app: Login to the SmartHub app. To alter your password click on the Settings button and change the information as needed. To alter your payment information click on the Bill & Pay button and select Manage Payment Methods to alter your payment information.
If I’m already on the Automatic Bill Pay program, can I still use SmartHub even if I don’t want to pay online?
Yes, you can always use SmartHub as a way to view your bills, check your payments and view your energy use for the past year. You do not have to pay via SmartHub to view information.
What forms of payment does Salem Electric accept via SmartHub?
We accept credit and debit cards that have a VISA or MasterCard logo on them. You may also use your checking or savings account information.
Who do I contact for technical difficulties when using SmartHub?
During business hours, 8 a.m. to 5 p.m., Monday through Friday, contact us at 503 362-3601. You may also email your questions to se@SalemElectric.com. Describe the situation completely and include your name, address, account number and email address. We will make every effort to reply to emails within one business day or sooner. We currently do not offer after hours support.
503 362-3601 | Monday — Friday | 8 am — 5 pm
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