Member Assistance


Member Assistance


Low-Income Annual Energy Assistance

The Salem Electric member assistance program is available to qualifying members whose household income does not exceed income guidelines.

  • Seniors (age 60+) and persons with disabilities may apply beginning each December.
  • Non-senior and non-disabled members can apply starting in January. 

Assistance is limited to a one-time $185 bill credit per household, per year. Funds are available January through September, subject to program funding.


2024 Household Income Guidelines
Household Size Gross Annual Income Gross Monthly Income
1 $33,427 $2,786
2 $43,712 $3,643
3 $53,997 $4,500
4 $64,282 $5,357
5 $74,567 $6,214
6 $84,852 $7,071

Hardship Assistance

Have you experienced a financial hardship such as a sudden change in income, unexpected medical expense, or the loss of a family member? We may be able to help.  Energy assistance is available for Salem Electric members who meet program guidelines.  Subject to available program funding.

For more information on these, or other available, assistance programs available to members, please contact our office. 

Donate to the SE Round Up Program

As a community-focused organization, we understand your desire to help your neighbors. For nearly 40 years donations have been collected and provided to thousands of members to assist them with their electric bill. The SE Round Up Program provides the convenient option of rounding up your payment to the nearest dollar.


How it works: The Round Up Program is completely voluntary. If you choose to participate and your bill is $82.15, Salem Electric will round up the balance due on your billing statement to the nearest dollar, or $83.00. The extra 85 cents you include with your payment will be applied to the Round Up Program. Donations are then redistributed to help members in need of financial assistance with a credit to their electric bill.



How to participate: 

  • One-time donations can be made by checking the box on the front of your billing statement and indicating the additional amount you wish to include with your payment. 
  • Round up your future monthly bills by completing the form on the back of your monthly billing statement or accessing the form from our Documents page.
  • Receive paperless billing? No problem! Sign up through the SmartHub mobile app.

Your change makes a difference! 


General Assistance
Agency Phone
Alzheimer’s Network of Oregon 503-364-8100
Center 50+ 503-588-6303
Center for Hope and Safety 503-399-7722
Housing Authority City of Salem 503-588-6368
Marion County 503-798-4170
West Valley 503-623-8387
Meals on Wheels 503-364-2856
Aging & Disability Resource
Connection NorthWest Senior
& Disability Services
Financial Assistance
Agency Phone
Information and Referral 211
Congregations Helping People
First Methodist Church
600 State Street
Low Income Energy Assistance Program
1850 45th Ave NE Ste 101
Northwest Human Services
694 Church Street NE
St. Vincent de Paul Society
3745 Portland Road NE
The Salvation Army
1977 Front Street NE